AMBS completes innovative KTP with leading law firm
We鈥檝e collaborated with global legal business DWF on a project that is changing how insurance claims are valued and settled.
By combining artificial intelligence, data science and decision theory, we鈥檝e helped the firm enhance decision-making at scale.
Through a part-funded by Innovate UK, our team at Alliance 麻豆传媒 Business School supported the development of Ivy 鈥� an insurance intelligence tool that draws on historic data to recommend optimal settlement strategies.
Designed to enhance, not replace, human judgement, Ivy helps claim handlers make faster, more informed decisions. It is already improving operational performance and delivering better outcomes for DWF鈥檚 clients.
鈥淭he benefits of using good quality data and shifting towards a data-empowered culture are expected to be long-lasting,鈥� said , academic lead on the project.
鈥淭his project demonstrated the value of collaboration between domain experts and data science professionals. Adequate knowledge of the data and thought process of the users were key to the success of the project,鈥� said Dr Mayowa Ayodele, KTP Associate.
The tool鈥檚 development also draws on Dr Papamichail鈥檚 research into AI explainability at the , and highlights the growing role of human-centred design in transforming legal services.
DWF is also a partner in The University of , which brings together law firms and academics to drive innovation in legal services.
Read the to explore how Ivy is reshaping insurance claims and decision-making at DWF.